Refund policy
Personalised especially for you
Every Little Joy Studio piece is personalised and made especially for you. Because of this, we're unable to accept returns or exchanges on personalised items if you change your mind, order the wrong size or provide incorrect personalisation details.
Please take a moment to check all names, dates, wording and sizing carefully before placing your order. Your personalisation will be created using the information you provide at checkout.
Something not quite right?
We take lots of care when creating every Little Joy order, but if your item arrives faulty, damaged or different from what you ordered, please get in touch and we'll put it right.
Email us at hello@thelittlejoystudio.co.uk with:
- your order number
- a brief description of the problem
- a clear photograph showing the fault, damage or error
Please contact us as soon as possible after receiving your order so we can help.
Depending on the issue, we'll arrange an appropriate replacement, exchange or refund.
Incorrect personalisation
If we've made a mistake with the personalisation of your order, we'll of course put it right for you.
If your item has been personalised using the information provided when you placed your order, unfortunately, we're unable to offer a refund or replacement. This is why we ask you to carefully check all spelling, dates and other personalised details before completing your purchase.
Can I change my order after placing it?
If you realise you've made a mistake after ordering, please email hello@thelittlejoystudio.co.uk as soon as possible.
As everything is made to order, we may be able to amend your personalisation if production hasn't started. Once your item has gone into production, unfortunately, we won't be able to make changes or cancel the order.
Your statutory rights
Nothing in this policy affects your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to your order.