Frequently Asked Questions

How long will my order take?

Every Little Joy Studio piece is printed to order in our UK studio, with personalised items created especially for you.

Please allow 5–7 working days for us to create your order before dispatch. Once ready, your order will be sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days.

During particularly busy periods, turnaround times may occasionally be a little longer. If this happens, we’ll make this clear on our website.

How much is delivery?

UK delivery is a flat £2.95, regardless of the size of your order.

Spend £30 or more and UK delivery is FREE.

All orders are sent using Royal Mail Tracked 48.

Can I change my personalisation after ordering?

Please check all names, dates and wording carefully before completing your order.

If you realise you’ve made a mistake, email us at hello@thelittlejoystudio.co.uk as soon as possible. If your order hasn’t gone into production yet, we’ll do our best to change it for you.

Once production has started, unfortunately we may not be able to make any changes.

I’ve made a spelling mistake. What should I do?

If production hasn’t started, we may still be able to correct it.

Once an item has gone into production, we’re unable to offer a replacement or refund where the personalisation matches the information provided when the order was placed.

Can I return or exchange my order?

This depends on whether your item is personalised.

Personalised items are made especially for you, so we’re unable to accept returns or exchanges if you change your mind, order the wrong size or provide incorrect personalisation details.

Non-personalised items can be returned in line with your statutory cancellation rights, provided you let us know within 14 days of receiving your order.

If your item is faulty, damaged or different from what you ordered, please contact us and we’ll put it right.

You can read our full Returns & Exchanges Policy for more information.

My order has arrived damaged or incorrect. What should I do?

We’re really sorry something isn’t right.

Please email hello@thelittlejoystudio.co.uk as soon as possible with your order number, a brief description of the problem and a clear photograph showing the fault, damage or error.

We’ll take a look and arrange an appropriate replacement, exchange or refund.

How do I choose the right size?

You’ll find a size guide on each relevant product page to help you choose.

For personalised items, please check the measurements carefully before purchasing, as these can’t be exchanged simply because the wrong size has been ordered.

How should I care for my Little Joy clothing?

To help keep your Little Joy Studio piece looking its best, please follow the care instructions provided with your garment upon delivery.

Where are your clothes made?

We carefully select our garments for quality, comfort and suitability for little ones.

Every Little Joy Studio piece is printed to order in our UK studio, with personalised items finished especially for you.

Can you create a custom design for me?

If there’s something specific you have in mind, please email hello@thelittlejoystudio.co.uk and we’ll see what we can do.

What if my child’s name is particularly long?

Don’t worry — we’ll carefully size and position your child’s name so that it works beautifully with your chosen design.

The appearance and size of personalisation may vary slightly depending on the length of the name, but we’ll always keep the overall design balanced.

Can I send my order directly as a gift?

Absolutely. Simply enter the recipient’s address as the delivery address when you checkout.

We don’t include pricing information inside our parcels, so your Little Joy order can be sent directly to someone special.

We can also include a message with your delivery — just let us know what you would like to say when you check out and we can include this for you.

Do you deliver outside the UK?

At the moment, The Little Joy Studio only delivers within the UK.

I need my order for a particular date. Can you guarantee it will arrive?

We’ll always do our best to get your order to you in plenty of time, but because every piece is printed to order and delivery is handled by Royal Mail, we can’t guarantee delivery by a specific date.

Please allow our 5–7 working day creation time plus delivery time when ordering for a special occasion.

For seasonal collections such as Christmas, we’ll publish recommended last order dates on our website.