Returns & Exchanges

Personalised items

Many Little Joy Studio pieces are personalised and made especially for you. Because of this, we’re unable to accept returns or exchanges on personalised items if you change your mind, order the wrong size or provide incorrect personalisation details.

Please take a moment to check all names, dates, wording and sizing carefully before placing your order. Your personalisation will be created using the information you provide at checkout.

Non-personalised items

If you’ve ordered a non-personalised item online and change your mind, you can let us know within 14 days of receiving your order that you wish to cancel.

You then have a further 14 days to return the item to us.

Items should be returned unworn, unwashed and in their original condition. Once we receive the returned item, we’ll arrange your refund in line with your statutory rights.

If you paid for standard delivery, the standard delivery cost will also be refunded where required by law. You are responsible for the cost of returning the item unless it is faulty, damaged or incorrect. (GOV.UK)

Something not quite right?

We take lots of care when creating every Little Joy order, but if your item arrives faulty, damaged or different from what you ordered, please get in touch and we’ll put it right.

Email us at hello@thelittlejoystudio.co.uk with your order number, a brief description of the problem and a clear photograph showing the fault, damage or error.

Please contact us as soon as possible after receiving your order so we can help.

Depending on the issue, we’ll arrange an appropriate replacement, exchange or refund. Your statutory rights always apply where goods are faulty, not as described or otherwise do not conform to your order. (GOV.UK)

Incorrect personalisation

If we’ve made a mistake with the personalisation of your order, we’ll of course put it right for you.

If your item has been personalised using the information provided when you placed your order, unfortunately we’re unable to offer a refund or replacement. This is why we ask you to carefully check all spelling, dates and other personalised details before completing your purchase.

Can I change or cancel my order after placing it?

If you realise you’ve made a mistake after ordering, please email hello@thelittlejoystudio.co.uk as soon as possible.

For personalised items, we may be able to amend your personalisation if production hasn’t started. Once a personalised item has gone into production, we may no longer be able to make changes or cancel the order.

For non-personalised items, your cancellation rights are set out above.

Your statutory rights

Nothing in this policy affects your statutory rights. Personalised and custom-made goods are generally excluded from the usual online change-of-mind cancellation right, but customers still retain their rights where goods are faulty, damaged, not as described or otherwise do not conform to the order. (GOV.UK)

One small thing I’d still decide before publishing this: whether you want to state a specific returns address/process now, or simply ask customers to email you first so you can provide return instructions. For LJS at this stage, I’d probably use the latter so your home address isn’t unnecessarily prominent on the page.